SERPENTARIUM HOURS

Open between Noon and 7:00 p.m. Tuesday through Saturday. The Serpentarium is also open
to visitors Tuesday through Saturday by appointment only. If you would like a tour or to shop, please call ahead at 573.896.4929.


PAYMENT

Full payment prior to shipping is our policy, except to recognized zoos and institutions, which have 30 days to remit balance.
Payment must be made in U.S. funds in the form of credit card (VISA, MC, Amex, Discover), money orders, cashier's check, cash,
or wire transfers. Personal checks must clear our bank prior to orders being shipped.

 Missouri residents must add 6% sales tax or supply a signed tax number card.
Phone orders will hold live animals for 7 days while payment arrives.
After 7 days, animals will automatically be offered for sale again.


SHIPPING

Our minimum order is $100.00 for orders shipped anywhere in the United States.

Most types of animals can be shipped via Express Mail, and FED-X (other carriers can be used,
please inquire).  Shipping costs range from $25-$110 depending on number of animals and the size of the shipment.

All venomous reptiles are shipped "air freight collect" to your nearest major airport
(YOU must tell us which one) via the least costly cargo category applicable on the date that we've confirmed
(unless you request a more costly express category, such as "Delta DASH"). Call your local airport to find
out about air freight charges from St. Louis, Missouri (airport code = STL). We ship on Delta wherever they offer service;
other areas can usually be reached through an alternate carrier.   (Delta DASH shipments are $80 and up.)

Styrofoam-lined boxes and heat packs are used in Winter. A $10.00 packing charge will be added to all orders.

 ALL venomous orders require a $25.00 packing box fee per box. Foreign export of animals requires a broker fee.
Please call for a quote before ordering. Minimum LIVE export order is $1000.00.


LIVE ARRIVAL GUARANTEE

All animals sold by us are guaranteed to arrive alive and be outwardly healthy upon receipt if picked up
and examined within 4 hours of arrival. In addition, we extend this guarantee for a full 7 days on
captive-born animals only. We can not extend these guarantees to overseas shipments, orders discounted
below our retail list price, or to shipments delayed beyond our control. If you are in any way dissatisfied
with the animals and / or goods received, we will consider credit or replacement if you call to discuss it. No cash refunds.
YOU MUST NOTIFY US OF ANY PROBLEMS WITHIN 24 HOURS OF RECEIPT OF SHIPMENT
(or within 7 days on captive-born animals) to remain eligible for possible adjustments. The Central States Serpentarium will
not be responsible for additional freight / postage charges on replacement animals.



VENOMOUS SPECIES

These animals are not sold to minors or to residents of areas where they are prohibited. Check your state and local laws
before placing an order. We also recommend that you contact your local hospital or trauma centerto make certain that
they maintain a qualified staff and the proper antivenin for the species of venomous reptile you are receiving.
Residents and visitors from states and localities which require a venomous permit must send or show us a current
copy of the permit to purchase venomous reptiles.

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